# prefix: SRF Feature: Refunding a sale order invoice A supplier gives money back to a customer from an invoice, or straight after recording a return. Clipp records the refund; it never sends money back through a card or bank processor. Background: Given a supplier user with full invoice access And an invoice that went out to a customer Rule: A refund is only offered when the customer has paid Scenario Outline: SRF-001 Issue Refund is offered on a partly or fully paid invoice Given the invoice is When the supplier opens Manage Payments Then Issue Refund is available Examples: | status | | partially paid | | fully paid | Scenario: SRF-002 Issue Refund is not offered on an unpaid invoice Given the customer has paid nothing on the invoice When the supplier opens Manage Payments Then Issue Refund is not available And the supplier is told it only applies to orders with partial or full payment Scenario: SRF-003 a cancelled invoice accepts no refund Given the invoice was cancelled after being fully paid When the supplier opens Manage Payments Then the supplier sees the records only And Issue Refund is not available Rule: The refund amount starts at what the customer is owed back Scenario: SRF-004 a full refund gives back the overpaid excess Given the customer paid more than the invoice total When the supplier opens Issue Refund Then Issue Full Refund is chosen and shows only the overpaid excess Scenario: SRF-005 a full refund gives back what the customer paid when nothing is overpaid Given the customer paid less than or exactly the invoice total When the supplier opens Issue Refund Then Issue Full Refund is chosen and shows the amount the customer paid Scenario: SRF-006 a custom amount cannot exceed what the customer paid When the supplier chooses Custom Amount and enters more than the customer paid Then the supplier is told it is more than the customer paid And nothing is refunded Rule: The customer is told only when the supplier chooses Scenario: SRF-007 the customer is not notified unless the supplier opts in When the supplier issues a refund without ticking Notify customer Then the customer is not notified But when the supplier ticks Notify customer the customer is notified Scenario: SRF-008 retrying after a failure never refunds twice Given a refund failed and the supplier tries again When the supplier confirms the refund again Then the retry is recognised as the same refund And the customer is refunded once Rule: A return on a paid invoice leads to a refund Scenario: SRF-009 recording a return on a fully paid invoice offers Issue a Refund Given the invoice is fully paid When the supplier records a return And chooses Issue a Refund Then the invoice opens on Issue Refund And closing it and reopening Manage Payments starts on Add Payment Scenario: SRF-010 recording a return on a partly paid invoice offers View Invoice Given the invoice is partially paid When the supplier records a return Then the supplier can view the invoice And is not offered Issue a Refund Scenario: SRF-011 a refund link to an invoice that cannot be refunded opens normally Given the invoice is unpaid or cancelled When the supplier follows a refund link to the invoice Then Manage Payments does not open on Issue Refund Rule: A refund is recorded as the supplier chose Scenario: SRF-012 the refund is recorded with the method the supplier chose When the supplier issues a refund and chooses Cash as the method Then the refund is recorded as paid in cash Scenario: SRF-018 a refund updates the invoice's payment status Given the invoice is fully paid When the supplier refunds part of what the customer paid Then the invoice is partially paid Scenario: SRF-019 a refund paid as store credit credits the customer and books no cash entry When the supplier issues a refund and chooses Store Credit as the method Then the amount is added to the customer's store credit with the supplier And nothing is booked in the supplier's accounts Scenario: SRF-020 a refund paid in cash is booked in the supplier's accounts When the supplier issues a refund and chooses Cash as the method Then the supplier's accounts show the money going back out Rule: A refund is refused when it cannot be trusted Scenario: SRF-013 a refund cannot be issued on a cancelled invoice Given the invoice was cancelled When a refund is requested for the invoice Then the refund is refused And nothing is refunded Scenario: SRF-014 editing the amount after a failed refund is a new refund Given a refund failed and the supplier changes the amount When the supplier confirms the refund again Then it is treated as a new refund, not a retry of the first Scenario: SRF-015 two refunds issued at the same moment never give back more than the customer paid Given the customer paid $10.00 When two refunds of $6.00 are issued at the same moment Then only one of them is recorded And the other is told what is still refundable Scenario: SRF-016 a retry key that belongs to a different invoice is refused Given a retry key was already used for a refund on another invoice When the supplier issues a refund with that same key Then the refund is refused And nothing is refunded Scenario: SRF-017 a refund account that does not belong to the supplier is refused When the supplier issues a refund to an account that is not theirs Then the refund is refused And nothing is refunded Scenario: SRF-022 a refund that cannot be recorded in the supplier's accounts is refused and nothing is recorded Given the supplier has no Sales Returns accounting category set up When the supplier issues a cash refund Then the refund is refused with a message saying it cannot be recorded in their accounts And no refund is recorded and the invoice's payment status is unchanged And the customer is not notified Rule: Issue Refund is not offered while money is still moving Scenario Outline: SRF-021 Issue Refund is not available on a processing or void invoice Given the invoice is When the supplier opens Manage Payments Then Issue Refund is not available Examples: | status | | processing | | void |