Loyalty tiers
A loyalty tier is a named level with a standing percentage discount, such as Gold, 5%. A supplier puts good customers in a tier and every order they place earns the discount.
Who uses it
- Supplier admins create and edit tiers.
- Supplier staff put customers into a tier from the customer's page.
- Restaurants see the Loyalty Discount line on their orders.
How it works
Define tiers. Open Profile settings → Loyalty Tiers: "Create and manage loyalty tiers to reward your best customers with exclusive discounts." With none, press Create Your First Tier; later, Add New Tier. Each tier card has:
| Field | Notes |
|---|---|
| Tier Name | Required |
| Percentage Off | Required, from 0 to 100 |
| Colour | How the tier appears around the app |
Create Tier or Save stores it; Reset drops unsaved edits (a chip says Unsaved Changes); Delete removes it.
Assign customers. On a customer's page, the Loyalty Tier selector lists your tiers and NONE. The Customers table shows each customer's tier. A customer has one tier.
On orders. A new order for a customer in a tier carries a Loyalty Discount of the tier's percentage of the subtotal. The tier is frozen when the order is first priced: moving the customer to another tier later does not change orders already placed. Apply Loyalty Discount in the order drawer turns it off for one order.
Calculations
A Gold tier at 5%, subtotal $240.00: Loyalty Discount = $240.00 × 5% = $12.00.
Loyalty is a separate line from promotions and is not limited by a promotion's minimum or cap. See How discounts apply.
Where it shows up
Profile settings, a customer's page and the Customers table, an order's summary, and the invoice.
Permissions
Loyalty tiers are managed by admins. Putting a customer in a tier needs full access to customers.
Known limitations
- A tier has one rate; there are no spend thresholds that move customers up automatically.
FAQ
I changed a customer's tier but an old order still shows the old discount. Orders keep the tier they were priced with.
What happens to customers when I delete a tier? (verify) They are left without a tier, so new orders carry no loyalty discount.