Skip to main content

Conversations

How to open a thread, start a new one and answer it on the Chats page.

Who uses it​

Supplier staff and restaurants. Starting threads is for suppliers only.

How it works​

  • Open one. The list on the left holds every thread. Choose one to read it; the sidebar closes on small screens (toggle it with the list icon).
  • From elsewhere. Chat with Customer on the customer page opens the thread for that customer directly; if you pick another thread meanwhile, your pick wins.
  • Start one. A supplier presses the pencil icon (Compose message). The New Message panel says "Select a customer to start a conversation." Search by customer name, phone, email or Ref ID and select. Clipp finds the existing thread or creates it.
  • Need Help? Opens the thread with the Clipp team, which shows as Clipp Team.
  • Reply. Type in the box (up to five lines), reply to a message in a side thread, or call the customer from the header's phone action.

Calculations​

None.

Where it shows up​

The Chats page and the customer page.

Permissions​

Chat: full access to send; read access reads only.

Known limitations​

  • Only the sender can edit a message.

FAQ​

Why is the message box gone? Read-only role. See the Overview.