Skip to main content

Message notifications

How people are told about new chat messages when they are not on the Chats page.

Who uses it​

Everyone in a thread. Staff receive them according to their notification settings.

How it works​

  • New message. Everyone else in the thread gets a push message titled with the sender's name and showing the message text. Opening it goes to Chats.
  • Unread reminder. If a message stays unread, the recipient gets a reminder by email, text and push that lists the unread messages by sender.

Messages from suppliers are scoped: a staff member covering only some suppliers is notified only about those.

Calculations​

None.

Where it shows up​

Phone and browser push, email and text.

Permissions​

Notifications follow each person's role and settings.

Known limitations​

  • The reminder interval is set in the chat service, not in the app.

FAQ​

A customer says they got no alert. Check their notification settings, and that the message is still unread.