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Notifications

The messages Clipp sends on a supplier's behalf, by email, SMS and push: order updates, payment receipts, refunds and automatic payment reminders. Staff do not send these by hand. They go out when an order or payment changes.

Who uses it​

  • Suppliers receive a message when a customer places an order or pays, and choose whether Clipp sends payment reminders.
  • Restaurants receive the order, payment and refund messages for their orders.

In this section​

PageWhat it covers
Order & payment messagesWho is told what, and by which channel
Payment reminders settingThe one setting suppliers control

Where it shows up​

  • Email with an invoice attached where relevant, SMS and push in the restaurant app; push to suppliers in the supplier app.
  • Manage Account → Notifications for the reminder setting.

Permissions​

The reminder setting is admin only. See Company & settings.

Known limitations​

  • Suppliers cannot yet turn individual messages off. Muting a whole channel is done by Clipp. See Order & payment messages.

FAQ​

My customer says they got no text. SMS carries only a few events. See the table in Order & payment messages.